The Lost Hand Small Canvas Backpack

Question: Do you ship internationally?
Answer: We ship to 31 countries for Free - Check here which Countries

Question: How to order?
Answer:

1. On the home page, click on the product you like
2. On the product page, Select the size you want and then click ‘Add to cart’
3. Check your order and click ‘CHECKOUT’
4. Fill in the requested information (English)
5. Continue to payment method
6. Select the payment method
7. And that's all! You have joined the club!
   
   

Question: How to CART?
Answer:

1. Place your order by clicking on 'Add to cart'
2. Click on the Cart icon on the upper right corner
3. You can add to the quantity with the +
4. You can remove from quantity with the -
5. Clear your cart by clicking on 'Clear Cart'
   
   

Question: There are giveaways on clothes?
Answer: Sure, will be giveaways if you want to stay tuned about my giveaways
just scroll down and subscribe to my newsletter (Don’t worry I’m not sending a lot of emails)

Question: How much the shipping costs?
Answer: All of our products have free shipping!

Question: Can you make me a custom design from your other images?
Answer: Yes! I will love to make you a custom cloth design, you just need to choose the image you liked from my photography page, and send me your requests, you can send directly to one of my Instagram pages
TSUFPHOTOS
popics.shop

Or by email to support@popics.shop

Question: Is it possible to cancel order?
Answer: Due to our efforts to ensure that you receive your order as quickly as possible, we will only accept cancellation request 24 Hours after you have placed your order with us.
Because we are printing the clothes especially for you, and if you won’t contact us before we start working on your order (which is up to 24 hours after you ordered), we won’t have the opportunity to cancel your order.
Contact us as soon as possible by filling a form Here

Question: Can I modify my order?
Answer: Please always double check if you have placed your order correctly: size, quantity, address.
Due to the short processing time, we can’t ensure that changing your order will be possible. Contact us as soon as possible by filling a form using HELP

Question: How can I pay for my order?
Answer:

1. Paying with PayPal:

With PayPal, you can send payment quickly and securely online.

Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. You can trace the status of your payment using your PayPal account.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

2. Paying with Credit Card:

We are working on adding the option to pay with Credit Cards.

Question: Why didn't I receive any confirmation after I placed my order?
Answer: As soon as you have made your payment you should receive a confirmation by email. If you were not notified, please check the provided email address. Contact our Customer Service Center as soon as possible by filling a form using the Contact Us Form.

Always make sure to double check your information before placing the order.

Question: How long does it take for an order to arrive?
Answer: Once shipped, your order will arrive within 7 to 14 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 15 business days, depending on how fast customs clearances take place and due to having multiple warehouses overseas.

You’ll receive an email confirmation once your order has shipped.

Question: There is a coupon code for returning customer?
Answer: Of course, I will give you 10% OFF, for your second order!
And if you are doing a big pre-order (more then 200$), I will give you 15% OFF,
even if it's your first order.

Just contact me.

Question: Is there a local shop where I can check your merchandise in person?

Answer: No, we are an online exclusive shop.
But, you can check the photos reviews at the bottom of each product page
and see how it looks at different people or you can scroll on the product images (most of the products have high-quality photos that I have taken of people wearing the clothes)

Question: How can I track my order?
Answer: See the corresponding answer in the Shipping section.

Question: How can make a return?
Answer: See the corresponding answer in the Returns section.

Question: Why does the shipping begin several days after I have placed my order?
Answer: After receiving your order we have to control it, to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3-7 days. If we were unable to process your order due to low stock, your order processing may be delayed an additional 2 working days.

Question: Which shipping companies do you work with?

Answer: We work with international shipping companies that provide free shipping method, as it is stated in our shipping policy. We also work with third party courier services. After the parcel’s arrival, the respective national post is responsible for the delivery.
We are working with DHL EXPRESS most of the time.

With any questions regarding your order, please contact us through our HELP CENTER.

Question: Where is my order?
Answer:  As we are working with multiple shipping companies, each has its own system for updating tracking. If your item has not arrived within 2 weeks, contact us using our HELP CENTER and we will be happy to help you check the status of your shipment.

Please check the Tracking Orders section on our page.

Question: How can I help you grow your brand?
Answer: First of all, I will appreciate any help!

How can you so that?

1. Write an honest review if you enjoyed the service, the experience, the products
2. Tell others about my brand, and help me spread the news all over the world!
3. Tag me on Social Media’s with my products!
4. Send me pictures of you wearing the clothes,
   so I can use it to create content for my brand.
5. Write to me a review of your personal experience with my store, so I will have the opportunity to improve the customer's experience.
   Here are some topics that I would love to hear your opinion about them:
   What is missing in my store?
   What's confusing you?
   Where do you get stuck?
   What made you make a purchase?
   What prevented you from making a purchase?
   What would you like to see in the store?

That is all, thank you for your support, This is not obvious to me :)

If you have an urgent issue, contact me as soon as possible
Tsuf, +972-587-330-586

You’ll receive an email confirmation once your order has shipped.

Feel free to email us to check on your order status. I'm happy to help.

Return & Refund

POPICS offers a 100% print guarantee.

You must contact POPICS within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.

Our creators will promptly review your correspondence in order to determine whether such damage or defect warrants a new Product sent to you at no additional cost.

POPICS will not honor defect requests which are attributed to size concerns, colors problems, unlike the design and the style. 
Only for that, we made a Size Chart so you won't order the wrong size.

support@popics.shop

If you’ve done all of these and still have not received your refund yet, please contact us through submitting a ticket at our website https://popics.shop